Delivery time varies between 5 to 10 business days.

Update: Most packages arrive faster! You will typically receive your order within 5-7 business days.

You can easily track your order on our tracking page. Click here and enter your email address and tracking number.

If 5 to 10 business days have passed and you still haven’t received your order, please email us at info@alomae-manchester.co.uk We will look into the status of your package.

To return an item, simply contact our customer service at info@alomae-manchester.co.uk. Please include your name, order number (e.g., #1234) from your confirmation email, and the reason for the return.

We will send you the return address and confirm the return. You can then send the product back to us via the courier of your choice.

Unfortunately, return shipping costs are the responsibility of the customer. The cost depends on the chosen courier. Please refer to the courier's website for more information on pricing.

There is a return window of 30 days, starting from the day you receive the item. However, there are conditions attached to returns:

• The return period has not yet expired.
• The item is in its original packaging, and all tags are still attached.
• The product has not been used.

We accept payments via various methods, including Credit Card, Visa, Apple Pay, and Amex. If you're unsure whether your payment method is accepted, please follow the steps on the payment page to view all available options.

All transactions are processed through secure and reliable payment systems, so they are safe.

This should not happen. Please email us with your full name and email address at info@alomae-manchester.co.uk. We will assist you promptly.

If you wish to cancel your order for any reason, please email us as soon as possible at info@alomae-manchester.co.uk. Include your name, order number (e.g., #1234) from the confirmation email, and the reason for the cancellation.